Visitor Information

Visitor Restrictions to Contain Coronavirus (COVID-19)

To accommodate our patients and prevent the spread of COVID-19, all Premier Health facilities have implemented the following visitor restrictions, effective August 23, 2021.

To see visitor restrictions specific to the services you or your loved one is receiving, please click a link below:

Screening and Mask Guidelines

All visitors are required to wear a mask.

  • No COVID-19 positive persons or symptomatic individuals awaiting test results will be permitted to visit patients.
  • All visitors will be screened for symptoms or exposure history.
  • Visitors will be asked to leave the facility if they have respiratory symptoms of unknown origin or exposure to anyone with COVID-19 in the last 14 days.
  • Visitors that refuse a COVID-19 screening will be prohibited from visiting to protect all patients and staff.
  • Employees, staff, patients, and visitors must wash their hands, and/or use hand sanitizer, before and after leaving rooms and hospital buildings.
  • Visitors should wear a mask in all areas of the hospital/facility including private patient rooms to help protect patients others.
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • Masks or facial coverings must fully cover the nose and mouth.
  • If a visitor refuses to wear a mask, the visitor may be asked to leave the facility.
  • Visitors not in patient rooms, will be asked to not gather in any public area inside the facility.

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco- and smoke-free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Calling a Patient

Each patient telephone has its own direct-dial number. Patients are encouraged to give their number to family and friends so they may reach them directly without going through the hospital switchboard.

Incoming calls to patient rooms are accepted during the following hours:

Atrium Medical Center

7 a.m. - 9 p.m.

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

7 a.m. - 10 p.m.

Upper Valley Medical Center

7 a.m. to 9 p.m.

If you do not have a patient's direct-dial number, please call the patient information line:

Atrium Medical Center

(513) 974-4530(513) 974-4530 or (800) 338-4057(800) 338-4057

Miami Valley Hospital, Miami Valley Hospital North, Miami Valley Hospital South

(937) 208-8000(937) 208-8000 or (800) 544-0630(800) 544-0630.

Upper Valley Medical Center

(937) 440-4000(937) 440-4000 or (800) 838-3800(800) 838-3800

You will be provided with the patient's direct number and/or connected to the patient's room. Some patients choose not to be listed in the facility directory. In this case, no information about the patient — including confirmation that the individual is a patient — is revealed either to callers or visitors.

Sending Mail, Flowers Or Gifts

Mail and flowers will be delivered to patient rooms by volunteers. Due to patient privacy and confidentiality laws, however, we are unable to deliver mail or flowers to patients who are not listed in our facility directory or who have been discharged. Every reasonable attempt is made to forward mail and flowers.

Flowers are not permitted in the following areas: burn unit, heart and vascular intensive care, blood and marrow transplant unit, medical intensive care, surgical intensive care, neuroscience intensive care, and neonatal intensive care. Mail and flowers are delivered Monday through Friday. The mailroom is closed on weekends.

Hilltop Gift Shop at Atrium Medical Center

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone and are hand-delivered by hospital volunteers.

Learn more about hospital stays with our Patient Guide.